Reference

What You Agree To When You Use armadatoto

These terms set out the rules that govern your account, your transactions via DANA, OVO, and GoPay, and your access to every part of the platform — from the live casino tables to the sportsbook.

Account Holder ResponsibilityDANA · OVO · GoPay TransactionsEligible Regions OnlyAccount Security RulesDispute Resolution Process
armadatoto What You Agree To When You Use armadatoto
ACCOUNT PROTECTION

How We Protect Your Account and Data

Data Handling

We collect only the account and transaction data needed to operate your wallet, process DANA and OVO transfers, and meet our verification obligations. We do not sell your personal data to third parties.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If we detect unusual access — such as a login from an unrecognised device — your account is flagged and you are prompted to re-verify before any withdrawal proceeds.

Data Retention

Transaction records, including GoPay and DANA deposit histories, are retained for the period required by applicable regulations. You may request a summary of your account data by contacting support through live chat.

Requesting Changes

To update your registered wallet — switching from OVO to GoPay, for example — open a support ticket with your account ID and the new wallet details. Changes take effect after identity verification is completed, typically within one working day.

CONTACT & QUERIES

Reach Us About These Terms

Team online

Live Chat

Our support team is available around the clock via live chat inside your account dashboard. Raise a terms query, flag a transaction dispute, or ask about account conditions — we respond in real time.

Email Support

For formal written queries about these terms — including requests to review account decisions or dispute a transaction processed via OVO or GoPay — send a message to our support email and expect a response within one business day.

Account Help Centre

The Help Centre inside your account covers the most common terms questions: how withdrawal verification works, what triggers an account review, and how to update your registered DANA or OVO wallet details.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, and what to do if something is unclear.

Access depends on whether your activity is permitted under local law in your region. We recommend confirming eligibility before opening an account or making a deposit via DANA, OVO, or GoPay.

Contact our support team via live chat or email with your account ID and the transaction reference. We review disputes within one business day and communicate the outcome to your registered contact.

Open a support ticket through live chat and request a data summary. We will compile your account and transaction history — including DANA and OVO records — and send it to your registered email address.

Yes. We send a notification to your registered contact before any material update takes effect. Continuing to use your account after that notice means you accept the updated terms.

We may suspend an account if we detect a breach of these terms, including fraudulent activity or misuse of the DANA or GoPay payment flow. You will be notified and given the opportunity to respond before any permanent action is taken.

Submit a closure request via live chat or email. Any pending withdrawals to your OVO or DANA wallet will be processed before the account is deactivated. Closure requests are handled within two business days.